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What is your return policy?
At Empire Imports, we want you to be completely satisfied with every single purchase that you make. We accept, refunds within 15 days after receipt of your merchandise.
You must inform us first in order to return merchandise within 15-day period. All returned merchandise must be in its original packaging. Only the price of the merchandise is refundable; shipping charges are not refundable.
To qualify for a refund, please request a Return Product Authorization number by email through our Contact Us page, during the 15-day period. You will be given a return address where you can mail the merchandise that you are returning.
- If your return is in any way the result of an error by Empire Imports (damaged or incorrect product) please be sure to indicate the nature of the error when requesting the authorization number. We will refund all applicable shipping cots paid for the returned products.
- If the return is not the result of an error by Empire Imports, you will be responsible for all shipping costs incurred for the order and any costs associated with returning the product.
- If you would like to exchange a product:
You must send the merchandise that you are returning using the same carrier that we used (USPS). No refunds will be accepted after the 15-day period has expired.
Refunds will be processed within 7 days after the item is received. Refunds will be given for the original purchase price indicated on your receipt.
Credit for returned merchandise will be refunded to the original credit card or PayPal account used. Please allow 1 to 2 billing cycles for the credit to appear on your statement.
Only items that are in their original condition may be returned. Any item that has been used or worn may not be returned.
Shipping & Delivery
All merchandise is shipped by First Class Mail through the U.S. Postal Service with delivery confirmation status attached
Insurance is optional $ 2.00
All packages track-able online.
Free shipping and handling applicable only in United States
Allow to 5-7 days for US shipping
International Shipments:
We ship via U.S Postal Service thru First Class Mail International Package Service
To Canada: shipping and handling $ 7.50 additional item $ 2.50
All other countries: shipping and handling $ 8.50 additional item $ 2.50
Allow to 7-15 days for international shipping
If you prefer Global Priority or Express Mail Service International, please send us an email with your address before you place an order.
Express Mail Service provides the best worldwide services and is also track-able online
Packaging: Well package in gift box
Money Back Guarantee
15-Day Satisfaction Guarantee
100% Money Back Guarantee On All Products
Each order you place is backed by our 100% Money Back Guarantee. This 15-Day Guarantee starts with the day your order has been dispatched and gives you plenty of time to check items for color, quality and size. If not completely satisfied with your purchase, just contact our customer service by emailing us at sales@empireimportsusa.com and return it for an exchange or refund (excluding shipping charges) in its original condition (free of scratches, missing parts, marks, etc.). Customized items may NOT be returned. Your return must be insured and prepaid mail to: Empire Imports
74 S. Meridith Ave # 4
Pasadena, CA 91106
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