What is the return policy?

At Empire Imports, we want you to be completely satisfied with every single purchase that you make. Customer satisfaction is our number one priority. We accept refunds within 15 days after receipt of your merchandise.

You must inform us first in order to return merchandise within 15-day period. All returned merchandise must be in its original packaging. Only the price of the merchandise is refundable shipping charges are non refundable.

To qualify for a refund, please request a Return Product Authorization number by email through our Contact Us page, during the 15-day period. You will be given a return address where you can mail the merchandise that you are returning.

• If your return is in any way the result of an error by Empire Imports (damaged or incorrect product) please be sure to indicate the nature of the error when requesting the authorization number. We will refund all applicable shipping cots paid for the returned products.

• If the return is not the result of an error by Empire Imports, you will be responsible for all shipping costs incurred for the order and any costs associated with returning the product.

• If you would like to exchange a product:

You must send the merchandise that you are returning using the same carrier that we used (USPS). No refunds will be accepted after the 15-day period has expired.

Refunds will be processed within 7 days after the item is received. Refunds will be given for the original purchase price indicated on your receipt.

Credit for returned merchandise will be refunded to the original credit card or PayPal account used. Please allow 1 to 2 billing cycles for the credit to appear on your statement.

Only items that are in their original condition may be returned. Any item that has been used or worn may not be returned.